FAQ
FAQ – How can we help you?
1. Do you have parking available? How much does it cost?
Parking for accommodated guests is possible in the public parking area on Komenského Street for a maximum daily fee of €6.
2. What time is breakfast served?
Breakfast can be ordered directly when booking accommodation or through the Alfred application in the service section no later than 8 p.m. the previous day. Breakfast is served in the restaurant from Mon – Fri from 7:00 am – 9:30 am and Sat – Sun from 7:30 am – 9:30 am. In the case of a small number of guests, the hotel reserves the right to change the method of serving breakfast.
3. What time is Check-in and Check-out?
Check-in is possible from 2:00 p.m. The guest is obliged to check out no later than 10:30 a.m. on the last day of the stay so that the room can be prepared for other guests.
4. What to do if we lose something on the hotel premises?
If you lose or forget an item on the hotel premises, inform us immediately at tel. 0948 633 514. If a lost item is found during your stay, the hotel staff will keep it for you. In case you have already left the hotel and then realized that something is missing, we will do everything to find it. Subsequently, the lost item will be sent to your address.
5. Do you provide other room equipment for children?
For children up to 3 years old, we provide the rental of a cot for €20. For equipment availability, we recommend booking equipment in advance.
6. Is it possible to provide an extra bed in the room?
Yes, it is possible to prepare one extra bed in the room based on availability, which must be requested when booking the stay for €20. It is possible to prepare 2 extra beds in Deluxe rooms.
7. Is Wi-Fi free?
Yes, Wi-Fi is free of charge and available in the rooms as well as in all public areas of the hotel.
8. Are rooms available for immobile guests?
Currently, the hotel does not offer rooms for disabled people.
9. Are smoking rooms available?
The hotel is non-smoking and smoking is prohibited, including electronic cigarettes. In case of violation of this regulation, the hotel has the right to charge the guest €200 for soiling the room and removing the smell.
10. Is tap water drinkable?
Tap water is drinkable in all rooms. Water is one of the rarest resources, please keep in mind the economical consumption of drinking water.
11. How much does a taxi cost in Košice?
For the fastest and cheapest way to order a taxi service, we recommend using the Bolt application.
12. What documents do I need to show when starting my stay?
You must show your ID or passport when you check in at reception between 09:00 and 21:00. In the case of self-checking, all details must be filled in at the time of booking. After payment of the reservation, a mobile key will be generated for access to the hotel and the hotel room.
13. How should I proceed if I cannot start my stay?
If you are unable to start your stay, please contact us by email at recepcia@hotelmichaelspalace.sk or by phone at 0948 633 514.
14. Can my reservation be cancelled or changed after payment?
Fees in case of cancellation of the reservation:
• up to 24 hours before the start date – no cancellation fee
• 24 hours or less before the start date – 100% of the price of the stay
The reservation can be changed no later than 48 hours before the start
date.
15. Is it necessary to pay for the stay in advance or is it sufficient to pay it upon arrival?
The stay can be paid at the reception from 09:00 to 21:00. Outside of these hours, you have to use our online self-check-in. After payment of the reservation, a mobile key will be generated for access to the hotel and the hotel room.
16. Is entry with an animal allowed?
No, entry with an animal is not allowed here. Thank you for your understanding.
17. How often can I get a room service?
To minimize contact between the maids and the personal belongings of the guests, the room will not be cleaned during your stay. If you wish to clean the room or change the towels, please use the particular sign by 13:00. Bed linen is changed after the 3rd night of the stay.
